Returns & Exchanges

At Pelican Shops, we want you to be completely satisfied with your home and leisure purchases. If your item isn't the perfect fit for your space, we offer a straightforward return process within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team via email or phone with your order number and the specific items you wish to return to receive a Return Authorization number.

2

Prepare the Package

Carefully repackage your items in their original, unused condition with all tags and manuals included to ensure a full refund and prevent damage during transit.

3

Ship to Pelican Shops

Affix the provided shipping label or use your preferred carrier to send the package back to our main distribution center for inspection.

4

Receive Your Refund

Once our warehouse confirms the item's condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing